Support Service Terms and Conditions

General information

These Terms and Conditions only apply to support for Chameleon Software's Job Tracker product. Terms, conditions, prices, support availability and features may be changed at any time and without notice.

Service Availability

Service hours are Monday to Friday 9am to 5pm Australian Eastern Standard Time excluding observed Australian public holidays. Service availability may occasionally vary due to unavailability of communications systems beyond our control (e.g. telephone and/or internet links).

Purchasing Job Tracker Support Time

All support requests are allocated a status of "Hold On Request", until paid Job Tracker Support Time is confirmed and\or issued to the client. Support Time can be purchased via our Secure Online Store, or over the phone by speaking with one of our sales representatives (Please have your credit card details ready).

Using Job Tracker Support Time

Job Tracker Support Time is issued in 30 minute bundles. As our staff work on a support request, the available time accredited to a company is monitored. If this time depletes prior to an issue being resolved a status of "Hold On Request" will be issued until more time is purchased. If Job Tracker Support Time remains once a support request has been resolved, this remaining time will be recorded and available for future support requests. Enquiries regarding available\remaining support time are more than welcome.

Support Topic Limitations

Support is limited to Chameleon Software's Job Tracker product and includes installation, upgrade assistance, troubleshooting errors, basic usability and functionality. It does not include:

connectivity issues caused by third party services
networking problems
hardware
other software (eg. MS Word, MYOB).
consulting or quotation for custom changes to the program

Each call may be limited to 30 minutes and one incident per call, which is designed to ensure one customer does not monopolise the support line and service. Chameleon Software may choose to terminate support services to a customer at any time who uses the service in an irregular, abusive or fraudulent manner.